On Monday 08 October 2007, mick wenlock wrote:
...
> I am not in the least advocating intemperate or nasty or belligerent
> responses. I don't abuse someone for phoning me with a solicitation,
> I just ignore them. I merely replace the phone on the hook or press
> the red button on my cell phone.
>
> If someone were to leave me an unsolicited voice mail regarding an
> "opportunity" I feel no sense of obligation to phone them back and
> say "no thanks", it would be deleted and from my end that would be
> that.
I don't know if it's because of my training while working in residential
where our job was to always confront dysfunctional behavior, but if I
were in the situation originally described, where I said I was a
trainer, they tell me they're interested, then call me to sell their
business, I'd be more temped to say, "I thought you said you were
interested in some personal training, when can I work with you?" When
they stammer, then I start (innocently) with, "I'm confused. You said
you wanted personal training and that was why you wanted my info. Are
you letting me know that the only reason you wanted to contact me was
to recruit me? Were you misleading me when we met?"
When I was answering phones at a phone bank, working the vampire shift,
there were only 4-5 of us there and there were nights we got some quite
abusive callers that would keep calling back. When they did, I'd pull
the innocent act with questions like that and they'd get so tied in
knots they'd never call back. It may be hard to believe here, but I
can do innocent and wounded (when they yell) like you would not
believe.
Part of the point is to do it in such a way they see their behavior
differently than they did before.
Hal
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