This is what worked for me, with Xango:
I called Xango corporate and talked to them personally first. Xango
only offered the original warranty (reimbursment of the original 1
case purchase). That's when I filed the two complaints.
I filed a FTC complaint and a complaint with the BBB of Utah.
Xango first credited my charge card for 2 cases. After the complaint
(I also filed on the materials, leads and tools that I bought) the BBB
set up negotiations on e-mail. I eventually settled for another $600.
I got back about 80% of my investment without return of my material or
unused portions.
I believe we have some links or files here on FTC complaints.
Rex
--- In mlmsurvivorsclub@
>
> Despite being a fairly intelligent, savvy and ethical person I became
> involved in an MLM earlier this year (2006). The sole reason I
> joined was because my sponsor was this bright, bubbly person whose
> children were on the same swim team as mine. I truely belived, at
> the time, that she would not get me into something deceptive or
> illegal.
>
> Well since joining and spending $2500 on "inventory" I've not felt
> good about any of it and could not eagerly recruit family, friends or
> relatives to join my business as I was so encouraged to do. Last
> night I spent time on the web and found out the pyramid schemes (and
> I'm pretty convinced that the MLM of which I'm involved is operating
> such) are indeed illegal in the State of CA.
>
> That said I want to put a halt to my involvement and get reimbursed
> for my inventory. What I need is tips on how to write a letter
> asking for same as the MLM does not honor returns (if I'm
> understanding what I read last night I need to ask for reimbursement
> before seeking arbitration in the State of CA).
>
> Anyone out there who could suggest some key points that may perhaps
> encourage the MLM to accept my return would be helpful. Also, if
> anyone is familiar with the laws in CA is it better to go to
> arbitration or just file suit against an MLM. If I go to small
> claims in CA would the case be heard in my city of residence or where
> the MLM is based (i.e., TX). If I do decide to file suit does anyone
> know if filing a class action law suit in CA is generally more
> expediant than those filed personally?
>
> Thanks in advance,
> C
>
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